Privacy Policy.

Review Sharks is a B2B service for local businesses. We collect contact details from people who reach out to us (name, business name, email, phone, industry, and a description of their review challenge) so we can respond, run their free audit, and — if they hire us — deliver our services. We do not sell your information.

Our public marketing pages carry a Meta (Facebook) advertising pixel so we can tell which ads produce booked calls. It does not run on our internal staff dashboard, and it does not run on the review-request, feedback, opt-in or portal pages we host for our clients — visitors to those pages are our clients' customers, not ours, and we do not track them for our advertising. If your browser sends a Global Privacy Control signal, we don't load the pixel at all.

• Contact form submissions: your name, business name, email, phone number, industry, and the review problem you described.
• Newsletter signups: your email address and the source (e.g. “Case Studies waitlist”).
• Service delivery information: if you become a client, we collect what we need to deliver the engagement (your Google Business Profile information, customer contact lists you authorize us to message on your behalf, payment information processed by a third-party payment processor).
• Server logs: standard request data (IP address, user agent, timestamps) retained briefly for rate-limiting and security.
• Advertising click data, on our public marketing pages: the click identifier Meta attaches to the link you arrived on, the two cookies Meta's pixel sets in your browser (_fbp and _fbc), your IP address, and your browser's user agent. These identify the ad click, not you by name.

• To respond to your inquiry and deliver the free audit you requested.
• To send service-related emails (audits, reports, billing).
• To deliver the services you've hired us for.
• To send the specific opt-in content you signed up for (e.g. case studies).
• To prevent abuse, rate-limit submissions, and keep the site operational.
• To measure our advertising — specifically, to tell which ad produced a booked call or a form submission, and to let Meta build audiences of people who look like the ones who converted. This applies to our public marketing pages, and not to pages we host for our clients.

On behalf of our business clients, we send text messages to their customers who have opted in — for example, review requests and follow-ups asking about a recent experience. Opt-in happens when a customer submits their phone number through a client's signup page or provides it directly to the business with consent to be contacted.

• Message frequency varies (typically 1–3 messages per program). Message and data rates may apply.
• Reply STOP to any message to opt out at any time. Reply HELP for help, or contact us at joey@reviewsharks.com.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.

We share data only with the third-party services we use to operate. As of the date above, these are:

• Resend — to deliver transactional email (your inquiry to us, our reply to you).
• Discord — for internal lead-notification webhooks (the message routes to our private team channel only).
• Vercel — our hosting provider; standard request logs.
• Google — if you book a call. The booking creates an event on our Google Calendar and a Google Meet link, so the name, email, business and any note you enter are shared with Google. Google emails you the calendar invite directly.
• Supabase — our database; a booking is stored there so we can hold the slot and let you cancel it.
• Payment processor — if you become a paying client (Stripe or equivalent; we never store your card data ourselves).
• Meta (Facebook) — advertising and measurement data from the public pages of this website. We send it two ways: from your browser via Meta's pixel, and from our server when you book a call or submit a form. Both copies carry the same event id, so Meta counts one conversion rather than two. We never send Meta your name, email address, or phone number.
  
  The pixel runs on our marketing pages only. It deliberately does not run on our internal staff dashboard, and it does not run on the review-request, feedback, opt-in or portal pages we host on behalf of our clients — if you reached one of those from a business you bought from, you are that business's customer, not ours, and we do not track you for our advertising.

We do not sell your personal information, and we don't share it with data brokers. We do share the advertising click data described above with Meta — California law calls that “sharing for cross-context behavioral advertising,” and you can opt out of it at any time (see below). Nothing you send us through a contact form, a newsletter signup, or as a client is ever shared for advertising.

We retain inquiry and newsletter data for as long as needed to respond to you and to maintain a record of business interactions (typically 3 years), or until you ask us to delete it. Client engagement data is retained for the duration of the engagement plus 7 years for tax and contract records, then deleted.

Advertising click data is held by Meta under their retention schedule, not ours — we store none of it on our own servers; it passes through to them. Email us and we will ask them to delete what is associated with your visit.

Depending on where you live, you may have the right to:

• Access the personal information we have about you.
• Ask us to correct or update it.
• Ask us to delete it.
• Opt out of any marketing emails (every email has an unsubscribe link).
• Opt out of our sharing advertising click data with Meta. We never sell personal information, so there is nothing to opt out of there — but the advertising sharing described above is real, and you can turn it off. See How to opt out of ad tracking below.

To make a request, email joey@reviewsharks.com. We'll respond within 30 days.

Beyond that, we use only the minimum cookies needed for site functionality (e.g. session state if you interact with embedded forms). We don't use Google Analytics or any equivalent.

Our public marketing pages load Meta's advertising pixel, which sets the _fbp and _fbc cookies in your browser and lets Meta recognize you across other sites that also use it. That is a cross-site tracking pixel, and it is there for one reason: to tell us which of our ads produce booked calls.

It does not load on our internal staff dashboard, nor on any page we host on behalf of a client — the feedback, review-request, opt-in and portal pages carrying a client's own branding. If you arrived at one of those from a business you bought from, you are their customer and not ours, and nothing about your visit is sent to Meta.

Any one of these stops it. You do not need to contact us, and you do not need to explain why.

• Turn on Global Privacy Control. It is built into some browsers and available as an extension for the rest (see globalprivacycontrol.org). When your browser sends that signal, this site loads no pixel, fires no events, and sends nothing to Meta — including from our server. We treat it as a valid opt-out for everyone, not only residents of states that require it.
• Block the pixel. Any content blocker, or a browser that blocks third-party trackers by default, prevents the browser half.
• Email us. Write to joey@reviewsharks.com and we will ask Meta to delete the advertising data associated with your visit.

You can also control how Meta itself uses ad data, for every advertiser at once, in your Facebook or Instagram ad preferences.

We do not knowingly collect information from anyone under 13. This site is intended for business owners and operators.

We may update this policy from time to time. When we do, we'll change the “Last updated” date at the top of this page. Material changes will also be announced via email if you've given us your address.

Questions about this policy or your data? Email joey@reviewsharks.com or write to us at:

Review Sharks
101 E Kennedy Blvd
Tampa, FL 33602